Frequently asked questions

The minimum order is one 20 L (5.3-gallon) pail. Bulk pricing starts at 500 L, and you can mix products across our range to reach it. Tell us the products and the area you need to cover and we will quote the best pack sizes and price.

20 L pails ship by ground from our US stock in California: 2 to 5 business days in the contiguous US. For Canada and Mexico, timing depends on the carrier and destination and is confirmed at the time of shipment. 1,000 L IBC totes come from Vietnam and typically take 4 to 6 weeks from leaving the port to reaching you, subject to normal global shipping conditions. We do not currently ship to Alaska or Hawaii.

We do not offer free samples. The smallest order is one 20 L (5.3-gallon) pail, so a single pail is the way to try a product on your own surface.

Yes. Dealer terms, including discounts, order minimums and territory, depend on your target territory and projected volume, so we go through them with you on a call. Start on the Dealers page.

It depends on the product and the surface. Send us a photo and the surface type and we will tell you, and confirm it in the technical data sheet.

Surfaces must be clean, dry and sound. Rust Remover prepares steel and XD Bio Cleaner removes oil and grease before coating. Full steps are in each technical data sheet.

Penetrating products like Natural Seal need a bare, porous surface. Tell us what is on the surface now and we will advise.

Most products can be applied by a competent in-house crew following the data sheet. We can advise on tools and coverage.

They vary by product and conditions and are listed in each technical data sheet.

Coverage depends on the product and how porous the surface is. Each technical data sheet lists it, and we include an estimate in your quote.

Natural Seal, Concrete Coating and Metal Coating carry a 5-year limited warranty from ThinTech. Actual service life depends on the surface and the exposure; ask us for your project.

Resistance varies by product. The technical data sheet lists it, and we can confirm for your conditions.

Natural Seal and Metal Coating are clear and keep the original look. Ask us about slip resistance for walkways and decks.

Natural Seal, Algae Guard and XD Bio Cleaner are water-based with 0 g/L VOC. Metal Coating and Concrete Coating are solvent-based. VOC data for each product is in its data sheets.

XD Bio Cleaner is an eco-friendly, water-based formula made for spill clean-up. Always follow the safety data sheet and local rules.